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UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1697655707771-ALBLSYGU8XQ2NROJVUOU/iPad-Mockup-Light.jpg SecureGive App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1659929466921-WUJVX4ABGY4YFR18XKPG/Animated-iPhone-X-Mockup-Vol.gif SecureGive App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1659948778655-RBLKJVBHDLTR77EK4A4R/Free-iPhone-X-App-Screen-Mockup-PSD.jpg SecureGive App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1659947038659-UGRUI8USRMFW79IKOVPP/iPhone_3-2.gif SecureGive App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1660248230843-UZZJREEDN865U190S66B/6507160.jpg SecureGive App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1660247828715-DT0501P7PW87ZX5U768P/5775709.jpg SecureGive App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1679462887775-X1WU4KKFR8FKHFZRZH97/Splash%252BScreen.jpg SecureGive App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/ed57639e-5ed0-4ea5-b1c3-f3f61eba69cb/kiosk-large.jpg SecureGive App - UX/UI Design - Expanding Ways to Give During my time with the company, I oversaw the user flows in which we expanded the ways to give donations or make purchases. The tablet design was made for both iPads and kiosk screens, giving users the option to carry out their transactions with a card swipe when available. The app accepts all of the essential credit cards—American Express, Visa, Mastercard, and more! https://www.graphicnick.com/khozy daily 0.75 2023-04-13 https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1679462908529-ZVLHEL7X62GVF5K5XYZJ/Hero.jpg Khozy App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1667335465911-GCA1NJOLJSWANYZRA16N/Sign-In.png Khozy App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1667335463710-QKBTBNCA9FUP6RHQJBIF/Home.png Khozy App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1667335467276-C4DJ9WQ04NTJMSTI8FJB/Rent-1.png Khozy App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1667335464395-S0LFZ5DO9B1V1LGUBZMH/Rent-2.png Khozy App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1678777666600-HE6GSU51WZYGRELK6TFS/Problem-Statement.gif Khozy App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1678779411095-H1D2QCLLIZ6KF7OH1YT5/Screen-Shot-2023-03-14-at-2.34.10-AM.jpg Khozy App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1678779410861-ZXAQNYT19AL9DGXLAWSV/Screen-Shot-2023-03-14-at-2.58.17-AM.jpg Khozy App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1680114473416-8A9N29ITXF9O93VEQXZC/Concept-3.png Khozy App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1667328656080-5GO1PLJ25BHKRQ2N4JP7/iPhone-X-mockup-hover-seperated.jpg Khozy App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1667349443234-A7CD5QPF7L3D43LMK8KZ/Phone-screens-%5Bremix%5D.gif Khozy App - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1678859722504-KBZ68N0C4WMRQN8NHWT9/Khozy-Brand-v2.jpg Khozy App - UX/UI Design https://www.graphicnick.com/truist daily 0.75 2023-10-19 https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/35bbe9c6-9a13-4b29-850c-58a21513115e/Truist-PrivacyCenter-OLD.gif Truist - Privacy Center - UX/UI Design - Problem Statement A glaring issue with the original Privacy Center was the functionality of it. The content was arranged using accordion style menu, which didn’t suit the well for the sections that had large amounts of text. This was especially a nuisance if you clicked on a section with large text toward the bottom (see example pictured), as the page would jarringly move the large body of text into place. This was found to be an overall unpleasant user experience. Additionally, while collaborating with Truist’s compliance team, it was made clear that the desire was to avoid hiding content (something accordion menus inherently do). So it was imperative for my team to find a solution that followed that criteria. https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/895b37ec-62b7-4d8b-9ed1-a3adf028b041/Screenshot-2023-10-19-at-11.58.23-AM.png Truist - Privacy Center - UX/UI Design - Research I collaborated with my team’s UX Researcher to find the best practices for privacy in the financial services industry. We compiled our findings and used them to guide my design decisions. After the initial wireframes were completed, we conducted some user tests via Webex virtual meetings. A selection of users each had their own sessions to click through an interactive prototype I created while I observed and gathered feedback. This helped cement the final designs, making necessary changes based on the user testing results. https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1697657245401-WRS4EI9QVBG9MNM4XH7Y/IMG_1257.jpg Truist - Privacy Center - UX/UI Design - Lo-Fi Wireframes & Notes https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1697657189382-XV6X86K9G43B302EEQ9U/IMG_1259.jpg Truist - Privacy Center - UX/UI Design - Lo-Fi Wireframes & Notes https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/5b0a4b51-77d2-4daa-a058-345c92c8e31b/Screenshot%2B2023-03-28%2Bat%2B3.09.14%2BAM-2.png Truist - Privacy Center - UX/UI Design - Make it stand out Miro board with annotations https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1681750934676-TZ7IRI8CPE9JQK0SG5KX/Perspective-App-Screens-Mock-Up.png Truist - Privacy Center - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1680094921507-J93G8H0GHSZZF1P0WWT8/Screen-Shot-2022-10-19-at-4.09.57-PM.jpg Truist - Privacy Center - UX/UI Design - Old Statement Page Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1680094939330-5Y0ISEL224SSGXTHZM49/Privacy-Center-Before.jpg Truist - Privacy Center - UX/UI Design - Old Privacy Center Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/f664148c-426d-4a70-977a-fe3999204878/Truist-PrivacyCenter-NEW.gif Truist - Privacy Center - UX/UI Design - Solution To resolve the issues with functionality, the new design maintains the tab buttons up top, but replaces the accordion menu with a sticky side menu filled with anchor links (called “Quick links”). This quick and easy access lets the user jump to the corresponding sections on the page, making way for easier navigation and that also didn’t hide content—a welcomed sight to both the compliance team and users alike. https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1679462912756-XQD84VQ6JCKDG5IJDTGJ/Banner.jpg Truist - Privacy Center - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1679319780668-PKA858WP0F4NDKIX2RFH/iMac-24-All-Colors-Mockup-1.png Truist - Privacy Center - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1679320524272-W7DGKHITNX61K7PNO9LK/iMac-24-All-Colors-Mockup-2.png Truist - Privacy Center - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1679320842553-KJM69K3DJVL1YL5C6RE3/iMac-24-All-Colors-Mockup-3.png Truist - Privacy Center - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1681750877769-CX2O4G8L9SMR4TWCQT42/Website-Statement.jpg Truist - Privacy Center - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1694487574703-VPO1LWU4SZSNE9BAC9V5/Truist-PrivacyCenter-Mobile.gif Truist - Privacy Center - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1681750876638-MAJ3TV7CEAJJT1T2HKUJ/Website-Privacy-Center.jpg Truist - Privacy Center - UX/UI Design https://www.graphicnick.com/pointme daily 0.75 2023-10-21 https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1694027578354-0GZWE54E013CZHIUVHDB/point.me_Virtuoso-Tech-Summit_ForDesign_Nick-1.jpg Point.me - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1697040339741-9U8MBXQ2XY1CFEQGGPKK/QuickLook-1.gif Point.me - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/41d7315d-cd4e-4e93-a415-ffa3a1222d42/Frame+14003.png Point.me - UX/UI Design - Solution In the end, me and the team at Point.me came up with a workaround to the loading speeds issue. We adopted the competitors’ cached-data method, but maintained the comprehensive search method as an option for more seasoned users. This gave users the option to get lightning-quick results that may not be 100% accurate, but still allowed them to dig deeper for the most up-to-date flights. To help promote this change, it was decided to market it as a new feature (called “QuickLook”). Designing the interface was a challenge since I wanted to find a balance between the classic layout vs something new. After getting feedback during our testing stages, it turned out that having a layout similar to the classic look was more favorable, thus making the interface design changes more subtle overall. https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/ceba8e49-55f1-4ca4-acdb-793ac46fd056/Frame+13907.png Point.me - UX/UI Design - Research Using Hotjar, I captured user patterns from different heatmaps. From the data provided, I was able to understand the most preferred user flows for flight searching. In addition, I utilized a widget from Hotjar to use on Point.me’s website to gather feedback. It was found that the most common complaint amongst users was in fact the loading speed of the search results. https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/60e6e106-46ec-4218-804e-6208798d04ef/Frame+14002.png Point.me - UX/UI Design - Problem Statement One of the major factors we wanted to keep in mind was allowing the interface to feel familiar and not sway too far from the classic search results page. We didn’t want the visuals to be jarring to the user; but be different enough to be intriguing. I initially designed the search results to load in a brand new table layout, with the different types of flight classes (business, economy, etc.) being separated. After some reviews and testing, it was concluded that while this change felt intuitive, it was too drastic of a difference. https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1694028318207-EUNMWEEB47BE6GGEEM9F/IMG_2184.jpg Point.me - UX/UI Design - Lo-Fi Wireframes & Notes https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1694028317110-IQIUWXHMTZ3ADVI5H25M/IMG_2183.jpg Point.me - UX/UI Design - Lo-Fi Wireframes & Notes https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1697704656057-0RK6XH6HC5C176O56Z1O/Draft-2.png Point.me - UX/UI Design - Mid-Fi Wireframe Concept 1 https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1697704656073-DZRJC40K8XIQ2ZX44OD0/Draft-1.png Point.me - UX/UI Design - Mid-Fi Wireframe Concept 2 https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1695062338366-21QNSXT16DE0FRYIKT16/Frame+13996.png Point.me - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1694493507827-8VYBM4WO13TU3GXKR3DA/iPhone14.jpg Point.me - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/1697041371542-W2GXWY0D7JKR70NCTTHB/Our-Services-2.gif Point.me - UX/UI Design https://images.squarespace-cdn.com/content/v1/58a9fb8a579fb32b00fcf336/893fd297-1fc2-47b6-a8c7-41a8a0ba371e/Frame+13899.png Point.me - UX/UI Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference.